Refund policy
returns + exchanges
we want you to love what you ordered from masonlane 🌙
because we carry limited, small-batch inventory, we do not offer refunds — but we’re happy to offer store credit or exchanges on eligible items.
return window
items must be returned within 7 days of delivery or pickup
eligibility
to be approved, items must be:
- unworn, unwashed
- free of makeup, deodorant, or odors
- with original tags attached
non-returnable items
all sales are final on:
- accessories (jewelry, hats, bags, etc.)
- bodysuits, bralettes, and intimates
- sale items
local customers
if you’re local, we’re happy to help with quick exchanges when possible — just message us 🌙
shipping returns
customers are responsible for return shipping costs unless item is damaged or defective.
damaged items
if your item arrives damaged, please contact us within 3 days of delivery with photos and we’ll make it right.